What are you looking for?
We've included the most common questions here, and our Customer Support team is always ready to help if you need more concerning of any products.
What are you looking for?
We've included the most common questions here, and our Customer Support team is always ready to help if you need more concerning of any products.
Shipping Questions
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Can I have my order shipped to a PO Box?
Unfortunately, we cannot deliver to P.O. Boxes. Given the size limitations of P.O. Boxes and other limitations, we only deliver to street addresses.
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Do you ship to remote locations?
We don’t ship to some areas of Canada and others may incur additional fees, which will be shown when you are at the checkout, after clicking on your cart.
-
How do I check if an item is in stock in store or online?
befashion.ca will automatically let you know if an item is out of stock when you attempt to add it to your cart. We’ll also recommend alternative products in the event the item is out of stock in your area.
-
Is my payment information secure?
Absolutely. Our store uses secure encryption and trusted payment gateways to protect your personal and financial information.
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May I track my package?
Yes, you can. Once you make a purchase in our store, you will receive tracking information via email. Our tracking information is done through the service selected courier. Example (www.canadapost.ca)
-
What if my order is delayed?
If your order is delayed, you’ll receive a notification via email. You can track your shipment via the tracking number we provide, or feel free to contact us for an update.
General Questions
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How can I pay for my products?
We offer differents options, you can select Visa, Mastercard. Our application is created to receive these payment models.
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How will I get my refund?
Once your return is processed, we’ll issue a refund to your original payment method. Please allow 7-10 business days for the refund to appear in your account.
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Is there a way to get email updates about special deals and offers?
Yes. In the lower left-hand corner of our Web site, you'll see the option to get information on deals. If you click on the text and provide your email address, you'll start receiving email updates from us about our latest deals.
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Can I cancel my order?
Orders cannot be cancelled or changed through the Site if merchandise has already been shipped. If you need to change or cancel an order after your order has been shipped, contact us at order@befashion.ca
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Do you offer gift cards?
unfortunately at the moment we do not offer Gift Card but we are already working on it.
-
What if my item is damaged or defective?
Usually all goods undergo very thorough inspection before being sent to the customer. But if this is happened please don't hesitate to contact us at sale@befashion.ca
What are you looking for?
We've included the most common questions here, and our Customer Support team is always ready to help if you need more concerning of any products.
General Questions
-
How can I pay for my products?
We offer differents options, you can select Visa, Mastercard. Our application is created to receive these payment models.
-
How will I get my refund?
Once your return is processed, we’ll issue a refund to your original payment method. Please allow 7-10 business days for the refund to appear in your account.
-
Is there a way to get email updates about special deals and offers?
Yes. In the lower left-hand corner of our Web site, you'll see the option to get information on deals. If you click on the text and provide your email address, you'll start receiving email updates from us about our latest deals.
-
Can I cancel my order?
Orders cannot be cancelled or changed through the Site if merchandise has already been shipped. If you need to change or cancel an order after your order has been shipped, contact us at order@befashion.ca
-
Do you offer gift cards?
unfortunately at the moment we do not offer Gift Card but we are already working on it.
-
What if my item is damaged or defective?
Usually all goods undergo very thorough inspection before being sent to the customer. But if this is happened please don't hesitate to contact us at sale@befashion.ca
General Questions
-
How can I pay for my products?
We offer differents options, you can select Visa, Mastercard. Our application is created to receive these payment models.
-
How will I get my refund?
Once your return is processed, we’ll issue a refund to your original payment method. Please allow 7-10 business days for the refund to appear in your account.
-
Is there a way to get email updates about special deals and offers?
Yes. In the lower left-hand corner of our Web site, you'll see the option to get information on deals. If you click on the text and provide your email address, you'll start receiving email updates from us about our latest deals.
-
Can I cancel my order?
Orders cannot be cancelled or changed through the Site if merchandise has already been shipped. If you need to change or cancel an order after your order has been shipped, contact us at order@befashion.ca
-
Do you offer gift cards?
unfortunately at the moment we do not offer Gift Card but we are already working on it.
-
What if my item is damaged or defective?
Usually all goods undergo very thorough inspection before being sent to the customer. But if this is happened please don't hesitate to contact us at sale@befashion.ca
Shipping Questions
-
Can I have my order shipped to a PO Box?
Unfortunately, we cannot deliver to P.O. Boxes. Given the size limitations of P.O. Boxes and other limitations, we only deliver to street addresses.
-
Do you ship to remote locations?
We don’t ship to some areas of Canada and others may incur additional fees, which will be shown when you are at the checkout, after clicking on your cart.
-
How do I check if an item is in stock in store or online?
befashion.ca will automatically let you know if an item is out of stock when you attempt to add it to your cart. We’ll also recommend alternative products in the event the item is out of stock in your area.
-
Is my payment information secure?
Absolutely. Our store uses secure encryption and trusted payment gateways to protect your personal and financial information.
-
May I track my package?
Yes, you can. Once you make a purchase in our store, you will receive tracking information via email. Our tracking information is done through the service selected courier. Example (www.canadapost.ca)
-
What if my order is delayed?
If your order is delayed, you’ll receive a notification via email. You can track your shipment via the tracking number we provide, or feel free to contact us for an update.
Shipping Questions
-
Can I have my order shipped to a PO Box?
Unfortunately, we cannot deliver to P.O. Boxes. Given the size limitations of P.O. Boxes and other limitations, we only deliver to street addresses.
-
Do you ship to remote locations?
We don’t ship to some areas of Canada and others may incur additional fees, which will be shown when you are at the checkout, after clicking on your cart.
-
How do I check if an item is in stock in store or online?
befashion.ca will automatically let you know if an item is out of stock when you attempt to add it to your cart. We’ll also recommend alternative products in the event the item is out of stock in your area.
-
Is my payment information secure?
Absolutely. Our store uses secure encryption and trusted payment gateways to protect your personal and financial information.
-
May I track my package?
Yes, you can. Once you make a purchase in our store, you will receive tracking information via email. Our tracking information is done through the service selected courier. Example (www.canadapost.ca)
-
What if my order is delayed?
If your order is delayed, you’ll receive a notification via email. You can track your shipment via the tracking number we provide, or feel free to contact us for an update.